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SENDIASS - SEND Information Advice and Support Service

The service provides information, advice and support to children with Special Educational Needs and/or Disabilities (SEND), their parents, and young people with SEND. We provide free, accurate, impartial information, advice and support on the special educational needs to enable children, their parents, and young people to play an active and informed role in their education and care. We help to promote independence and self-advocacy.

We can support by:

  • Listening to parents/carers/young people’s views and concerns about their child/young person’s special educational needs and disabilities;
  • Offering accurate and unbiased and confidential information by independently trained staff;
  • Offering support for those who need it, in attending meetings, writing letters/reports and filling in forms;
  • Signposting to Parent/Carer Forums and other relevant organisations.

We offer:

  • A confidential telephone/email helpline;
  • A tailored information package;
  • Impartial information and guidance to understand and interpret information relating to Special Educational Needs and Disability (SEND);
  • Impartial information and guidance through the SEND processes and procedures;
  • Impartial information and guidance on local policy and practice including the Law on SEN and Disability, Health and Social Care and Personal Budgets;
  • Impartial information and support to young people to enable them to participate fully in decisions about the outcomes they wish to achieve;
  • Impartial information and support for parents/carers and young people during an Education Health Care Plan (EHC) assessment;
  • Impartial information and guidance during the transfer of a Statement of SEND to an EHC Plan;
  • Access to an Independent Supporter during an EHC Assessment;
  • Impartial information and guidance relating to resolving disagreement(s);
  • Impartial information around Independent Mediation Services;
  • Impartial information and guidance in understanding the Tribunal Appeal Process;
  • Impartial information and guidance on exclusions;
  • Impartial information when children are out of school;
  • Impartial information if you are considering Elective Home Education;
  • Home visits (in exceptional cases);
  • Signposting to appropriate services including the Local Offer;
  • Signposting children, young people and parents to alternative additional sources of advice, information and support that may be available locally or nationally.

Who to contact

01782 234701 or 01782 234847

Where to go

The Crescent Children's Centre
Pinewood Crescent
Stoke on Trent

Other Details


Referral Details

Please use the Referral Form located under the Downloads section on the right of this page.

Other notes

The SEND Information Advice and Support Service Helpline is available Monday, Tuesday, Thursday and Friday 10.00am to 17.30pm and Wednesdays 10.00am to 15.00pm.

An answerphone service is available outside of these hours.

Saturdays & Sundays: Closed.





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