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Direct Payments

Direct Payments are an alternative way for people to receive support to meet their social care needs. Nobody is forced to take a Direct Payment - it is an option that you can choose.

Direct Payments enables people to have more control and choice. Instead of the city council arranging services, Direct Payments means that a person can receive an allocated amount of money to organise their own support or care. It means that people can decide who will provide their service, how it will be provided and when.

You will get a lot of support to help you manage your Direct Payments. We will arrange for a Direct Payments Advisor (A4e) to work with you to set up whatever services you need.

Examples of how it can help?

  • you could pay someone (a Personal Assistant) to provide support on days and times that suit you.
  • You could access activities such as the theatre, swimming pool or a even a day out somewhere.
  • If you or your carer needs a rest you could pay to go on a short holiday.

There are some restrictions to what Direct Payments can be spent on. These will be explained to you if you are eligible.

Who can get Direct Payments?

If you are eligible for support from us (either for yourself, or because you provide regular care for someone else) then you can choose to take that support as Direct Payments. You must be:

  • over 18 years of age
  • living in Stoke-on-Trent or caring for someone who lives in Stoke-on-Trent
  • have had an assessment from a social worker, which has shown that you need some support.

What can carers use the scheme for?

If you are a carer, you may be able to get Direct Payments to pay for services which give you a break or some time off from caring. The scheme could also pay for things to help you care, like travelling costs to the person's home or even a pay as you go mobile phone.

How can you ask for a Direct Payment?

If you have a social worker you can ask them. If you do not have a social worker you can contact the Social Care Contact Centre on free phone 0800 561 0015 where you can speak to a trained contact centre advisor.

What happens when you contact us?

When you contact us, we will ask you some questions to find out more about you including your age, name and address.

If we can help you, the information gets passed onto our assessment teams and a specially trained worker will help you to find out what support would be best for you. A Social Worker will then visit you at home and assist you through the process.

If you need any services to keep you safe and well whilst the Direct Payment is being set up, we will arrange these too.

Who to contact

01782 235100

Where to go

Swann House
Boothen Road


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