North Staffs Carers

We at North Staffs Carers Association are there to help and benefit informal, unpaid Carers in the North Staffordshire area. We offer information, training and ongoing support, in the most appropriate way, to Carers of all ages, ensuring that each case is treated in a confidential manner.

In addition, we offer information and training to professionals who come into contact with informal Carers and look to facilitate communication and consultation between informal Carers and the purchasers and providers of services.

We seek and represent the views of informal Carers on the planning and delivery of services and we continue to strive to identify and implement opportunities to improve our service to Carers.

Stoke-on-Trent All Age Carers Service

The Stoke-on-Trent All Age Carers Service  provides a single point of access for all Carers including both adult and young Carers.  The service ensures that Carers of all ages have access to a wide range of support services, information, advice and guidance.  

Our services provide holistic support enabling Carers to feel better supported reducing the impact of the caring role, they are able to make informed choices about their caring role and own health and wellbeing.

Who does the service support?

If you or someone you know provide care to a family member, friend or neighbour and are living in Stoke-on-Trent then you may be eligible to access our support services. 

​A Carer is someone who, without payment, cares for someone due to illness, disability, health conditions, age or substance misuse who could not manage alone.

​The caring role can be diverse.  Ranging from provision of continuous care to the person that they are caring for, through to shorter yet intensive caring on a sporadic basis.

This could included :

• ​Personal Care – Support with dressing, washing and toileting
• Emotional Care – Offering a listening ear, moral support or simply providing companionship for someone who is feeling lonely and isolated.
• Physical/Practical Care – Support with manual handling, lifting, assisting and helping the cared for when moving around.
• Domestic Care – Carrying out daily tasks such as cooking, housework and shopping.
• Health Care and Wellbeing – Wellbeing of the cared for is paramount along with support in managing illness or condition or helping to administer medication.
• Financial Management – Support with financial management and affairs
• Liaison Support – Assisting with any communication between the cared for and professionals.

​Carers can be any age or gender and can be found in all communities.

​A Carers’ lifestyle can be restricted and Carers can become mentally and physically exhausted, because of their caring role.

Many people do not identify themselves as Carers and do not seek necessary help and support.

What does the service offer?

Support available includes: 

• ​Carers assessment and reviews
• 1-2-1 or group based support 
• Peer support 
• Support to take a break 
• Information, advice and guidance 
• Support to access community, health and wellbeing services 
• Access to activities, training, and much more 

For Young Carers we can also:

• Help Carers and families think about what would make the difference
• Provide Peer Support with other Young Carers
• Help Young Carers have a voice
• Access support in school and college
• Young Carers Assessments - these will be carried out by the SOTCC Young Carers Caseworker from the Early Intervention Team.
• Help Young Carers take a break from their caring role

In order to access all of our services for free you will need to register with us. By providing us with your details you will receive information and support which is tailored to your individual needs.

Once you are registered with us we can arrange for a dedicated Carers Support Worker to contact you to arrange to meet with you, they will get to know you and they can arrange for a Universal Carers Assessment which will look at the different ways in which your caring role affects your life.

However, if you decline an assessment you will still be able to access our information, advice and guidance, as well as any other support and help from local organisations that may benefit you in your caring role. 

Advice line open:

• Monday - Thursday 9 am - 5 pm
• Friday 9am - 4:30pm
• Saturday and Sunday 9am - 12 noon