How make a complaint, comment or compliment:

If you feel we have got it wrong or have given you a poor service, or would like to compliment the service you have received, you can contact our designated SEND Compliance Officer. This can often be the quickest way of sorting things out. They will not treat your comments as a formal complaint unless you ask them to, but they will use your comments and take appropriate action, or give you information.

Our SEND Compliance Officer can be contacted 

by email:

or by phone: 01782 233 528

If you prefer, you can click this link to make a formal complaint, comment or compliment.

Give us your feedback on our Local Offer.

Feedback is an important part of the Local Offer. We welcome feedback from anyone who uses the website and the services you find on it. 

We would love to know what you think about the accessibility of information of the SEND Local Offer, the quality of the existing provision and any gaps within this provision, and also the development and review process of the SEND Local Offer.

The Stoke-on-Trent Local Offer will continue to be improved over time and we will use your comments and suggestions to help us do this. 

We welcome any comments or feedback about this site regarding:

  • The quality of provision
  • Any gaps that you feel there are in Stoke-on-Trent's provision
  • How accessible you feel the information in the SEND Local Offer is
  • Any information you would like to see included
  • How the Local Offer is being developed or reviewed.

How to take part

Click here to take part in our survey.

We are also looking for peer-to-peer content for the Stoke-on-Trent Local Offer. We think that messages are more powerful if they are from parent to parent or school to school. And we think that content for the Local Offer should be produced locally.

We want you to get in touch if you are

  • a child or a young person who wants to share what has worked for you;
  • a parent with advice for other parents;
  • a school that would like to share good practice with other schools;
  • a school that would like to add a virtual tour to the Local Offer;
  • an educational professional who can explain how to access services;
  • a support group who wants to reach out to new members.

We want constructive content that will help and support children and young people with special educational needs and/ or disabilities and their families. 

We are waiting to hear from you at Please send us a couple of sentences saying what you would like to contribute and we will get back to you.