Have your say
Give us your feedback on the SEND Local Offer
Feedback is an essential part of the SEND Local Offer. We welcome comments from anyone who uses the website or the services listed on it.
We would like to hear your views on:
- The accessibility and clarity of information
- The quality of SEND provision in Stoke-on-Trent
- Any gaps in local provision
- Information you would like to see included
- How the Local Offer is developed and reviewed
How to take part
Click here to take part in our survey.
Share your experiences and good practice
We are also looking for peer-to-peer content for the Stoke-on-Trent SEND Local Offer. We believe messages are most powerful when shared parent to parent, young person to young person, or school to school, and that content should be created locally.
We would love to hear from:
- Children or young people who want to share what has worked for them
- Parents with advice for other parents
- Schools wishing to share good practice
- Schools wanting to add a virtual tour to the Local Offer
- Education professionals who can explain how to access services
- Support groups looking to reach new members
We are looking for constructive content that supports children and young people with SEND and their families.
To get involved, email localoffer@stoke.gov.uk with a couple of sentences about what you would like to contribute, and we will get back to you.
Website feedback
To share feedback specifically about the SEND Local Offer website, please complete the Website feedback form: Website feedback form
Complaints, comments and compliments currently here: Have Your Say – Local Offer
Complaints, comments and compliments
If you feel we have got something wrong, have experienced poor service, or would like to share a compliment, we welcome your feedback.
Our SEND Compliance Officer is usually the quickest way to raise concerns or share comments. They will not treat your feedback as a formal complaint unless you ask them to, but they will use your comments to take appropriate action or provide information.
You can contact the SEND Compliance Officer:
- Email: sendcustomerfeedback@stoke.gov.uk
- Phone: 01782 233 528
If you prefer, you can also make a formal complaint, comment or compliment through our complaints process. You can read more here: Make a complaint or leave a compliment about a council service